- Answering phone calls and arranging appointments
- Dealing with incoming and outgoing mail
- Managing email queries and appointment requests
- Responding to client requests
- Writing letters or recording medical notes
- Filing and typing up reports
- Scheduling off-site clinics
- Supports physician staff by representing physicians
- Providing personal assistant support to medical staff
- Arrange referrals; billing patients and third-party payers;
- Maintaining office files and patient records.
- Maintain office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
- Keep office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Maintain quality results by following and enforcing standards.
- Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Managing reception duties on a rotational basis
- Any other ad-hoc duties as assigned by the management
Normal working week will be 37.5 hours per week, 5 days per week, Monday to Friday with a rotation of working hours with the shifts from 8am to 4:30pm, 8:30am to 5:00pm or 9am to 5:30pm inclusive with a 1-hour unpaid lunch period.